A PBX phone system is the best telecommunication technology for small businesses: multi-platform and easily scalable to help your small business grow, with switching and routing that runs over either a traditional phone line or the internet.
A business-grade PBX phone system (PBX stands for Private Branch Exchange) is a private telephone network used by an organization or company. It can be used within the company (internally) and with the outside world (externally) through different communication channels such as Voice over IP, ISDN or analog.
A PBX phone system is the best office phone system for small businesses. It lets you have more phones than physical phone lines and allows free calls between users. It offers key voice features, including:
All of these features are necessary to run a company’s daily operations.
The phone system plays a vital role in building a successful business. Which type of PBX you need depends on your company.
These components are used across the different types of PBX.
The tools used depend on the complexity of the system: a traditional PBX attached to copper telephone landlines, a PBX with a mix of analog and digital lines, VoIP hosted at the business, or a cloud-based phone system. Each is explained below.
Traditional PBX phone systems use copper landlines connected to a PBX box. The box contains telephony switches that route calls between phones in the office, and those phones connect to a limited number of outside lines.
An IP PBX phone system uses digital phone signals instead of analog landlines. Phones can connect over Ethernet cables, and an IP PBX can also be provided by a managed service provider.
A hybrid PBX phone system uses both digital PBX and VoIP technology. It is housed on-site and connects remote offices or more employees to the phone system.
A cloud-based PBX phone system is a hosted phone system that provides PBX features, applications and calling services in the cloud.
A big benefit of this system is that calls share lines instead of each phone needing its own dedicated line. That means easier scalability and potential cost savings: you only need enough lines to handle the number of calls happening at one time.
In most businesses the number of lines is lower than the number of phones, and with this system, adding a new phone is as easy as connecting it to the PBX.
These systems also let you use one main number for your business, with individual phones identified by extensions instead of their own numbers. That makes calling much easier for customers: they only need to remember or save a single phone number.
When you start your business on a small scale, you need a small business phone service provider. RoutVox provides the best PBX phone system for small businesses. We supply smart technology that handles multiple calls at the same time, helps improve your company’s customer service, and makes your working practices more flexible.
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